Shipping policy

SHIPPING POLICY

Last updated: 3 October 2026

Thank you for shopping with Clogs Universe UK.

This Shipping Policy explains how we process, fulfil, ship, track, and deliver orders to customers in the United Kingdom.

Nothing in this Shipping Policy excludes or limits any mandatory rights available under applicable UK consumer law.

1. SHIPPING DESTINATIONS

We currently deliver to addresses within the United Kingdom.

Availability may depend on the delivery address, product availability, inventory location, carrier availability, and operational requirements.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or UK public holidays will generally begin processing on the next business day.

Processing may occasionally take longer during high-demand periods, product launches, restocks, promotions, public holidays, or unusually high order volumes.

Automatic Order Processing

Once an order is successfully placed, it enters our fulfilment system automatically so that preparation can begin as quickly as possible.

Because this process is automated, an order cannot normally be cancelled or stopped after it has been placed.

If you no longer want your order, you may request a return after receiving it in accordance with our 30-day return policy and any applicable statutory cancellation rights.

Nothing in this section limits any mandatory cancellation, return, refund, or other consumer rights available under UK law.

1. PHYSICAL OPERATION AND FULFILMENT NETWORK

Clogs Universe UK maintains a physical operation in the United States.

We use an international fulfilment network to serve our UK customers.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be fulfilled and dispatched from the United States, United Kingdom, or China.

Our United States location forms part of our physical operation and fulfilment network. Our United Kingdom and China locations are used for fulfilment and logistics purposes, where applicable.

Our current locations include:

UNITED STATES — PHYSICAL OPERATION AND FULFILMENT LOCATION

30 N Gould St Ste N
Sheridan, WY 82801
United States

UNITED KINGDOM — FULFILMENT LOCATION

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

CHINA — FULFILMENT LOCATION

Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China

An order placed through Clogs Universe UK does not necessarily mean that the product will be dispatched from the United Kingdom.

Depending on the circumstances described above, a UK customer’s order may be fulfilled and dispatched from the United States, United Kingdom, or China.

The fulfilment origin is determined on an order-by-order basis. Customers cannot select the dispatch location unless that option is specifically provided at checkout.

Products within the same order may occasionally be fulfilled from different locations and shipped separately.

These locations are used for our physical operation, fulfilment, and logistics activities as applicable and are not automatically return addresses.

1. SHIPPING METHODS AND CARRIERS

We currently offer the following shipping options for eligible UK orders:

Express Shipping (Royal Mail)

Estimated delivery: 2–5 business days
Price: £9.95

FREE Shipping (Royal Mail)

Estimated delivery: 3–7 business days
Price: Free

The applicable shipping options are displayed at checkout before the order is completed.

We work with postal services, international shipping providers, logistics partners, and local last-mile delivery carriers.

Depending on the fulfilment origin, an order may be handled by one or more logistics providers before being transferred to Royal Mail or another applicable UK delivery network for final delivery.

The carrier handling a parcel may therefore change during transit.

1. ESTIMATED DELIVERY TIMES

Our estimated delivery times are:

Express Shipping (Royal Mail): 2–5 business days — £9.95

FREE Shipping (Royal Mail): 3–7 business days — Free

Business days generally exclude weekends and UK public holidays.

The shipping method selected at checkout determines the applicable estimated delivery timeframe.

Delivery times may vary because of:

Delivery location;
Fulfilment origin;
Carrier operations;
International transportation;
Customs processing;
Carrier transfers;
Public holidays;
Weather;
Peak shopping periods; or
Circumstances outside our reasonable control.

Delivery estimates are provided in good faith.

Nothing in these estimates limits statutory rights relating to delayed or failed delivery.

1. SHIPPING COSTS

The shipping charge applicable to your selected shipping method is displayed at checkout before payment.

Our current shipping options are:

Express Shipping (Royal Mail)
2–5 business days
£9.95

FREE Shipping (Royal Mail)
3–7 business days
Free

Any shipping or delivery charges payable by the customer will be disclosed before payment in accordance with applicable UK law.

1. INTERNATIONAL FULFILMENT AND CUSTOMS

Because Clogs Universe UK uses an international fulfilment network, some orders may travel internationally before reaching the United Kingdom.

Orders fulfilled from the United States or China may pass through customs and be handled by multiple logistics providers before reaching the customer.

International shipments may subsequently be transferred to Royal Mail or another applicable UK delivery provider for final delivery.

Customs processing may occasionally affect delivery times.

Applicable taxes, customs charges, duties, import charges, or other mandatory charges will be handled or disclosed in accordance with applicable law.

1. ORDER TRACKING AND DELIVERY NOTIFICATIONS

Once your order has been dispatched, you will normally receive shipping confirmation and tracking information.

Customers may receive multiple tracking and delivery updates throughout the shipping process.

Notifications may include:

Shipment confirmation;
Tracking availability;
Carrier acceptance;
In-transit updates;
International transit updates;
Customs processing;
Carrier transfer;
Estimated delivery;
Out-for-delivery notifications; and
Delivery confirmation.

Where available, customers may receive regular shipment or delivery-status alerts while their parcel is in transit.

Tracking frequency depends on the carrier, logistics provider, route, and availability of tracking data.

1. TRACKING YOUR ORDER

Where available, customers may track their orders through the tracking functionality provided on:

clogsuniverseuk.store

Tracking information may be provided by international carriers, logistics providers, Royal Mail, or other applicable UK delivery providers.

Tracking may take some time to update after dispatch or following a transfer between carriers.

If you have not received tracking information within 3 business days after dispatch, please contact:

support@clogsuniverseuk.store
+44 20 3371 2200

1. MULTIPLE PACKAGES

Orders containing multiple products may be divided into separate shipments.

Separate parcels may:

Have different tracking numbers;
Generate separate tracking emails;
Travel through different carriers;
Be dispatched from different fulfilment locations; and
Arrive on different days.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless such charges were clearly disclosed and agreed before purchase.

1. DELIVERY DELAYS

Delays may occasionally occur because of carrier disruptions, international transportation, customs processing, carrier transfers, weather, public holidays, transport disruption, incorrect delivery information, unusually high shipping volumes, or circumstances outside our reasonable control.

If your order is significantly delayed, please contact:

support@clogsuniverseuk.store

Nothing in this section limits statutory rights regarding delayed delivery, cancellation, refunds, or other remedies.

1. LOST OR MISSING PARCELS

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

Check your property or designated safe location;
Check with household members;
Check with neighbours, reception, or building management where appropriate;
Review the latest tracking information; and
Contact the applicable carrier where appropriate.

If the parcel remains missing, contact:

support@clogsuniverseuk.store

We will review the available shipping information and investigate where appropriate.

Your statutory rights relating to undelivered goods remain unaffected.

1. DAMAGED PARCELS OR PRODUCTS

If an order arrives damaged, please contact us as soon as reasonably possible.

For faster investigation, we recommend contacting us within 48 hours and providing your order number and relevant photographs.

Please contact:

support@clogsuniverseuk.store

The 48-hour recommendation does not limit or replace your statutory rights.

1. INCORRECT DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error after ordering, please contact us immediately.

Because orders enter our fulfilment system automatically, we cannot guarantee that delivery information can be changed once an order has been placed.

We will make reasonable efforts to correct an address before dispatch where operationally possible, but we cannot guarantee that a change can be made.

Where failed delivery results from incorrect information supplied by the customer, reasonable additional shipping costs may apply where permitted by law.

1. FAILED DELIVERY AND RETURN TO SENDER

A parcel may be returned because of an incomplete or incorrect address, unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, or inability of the carrier to complete delivery.

Depending on the circumstances, we may arrange reshipment, refund, or another appropriate resolution.

Nothing in this section limits statutory consumer rights.

1. DELIVERY AND CONSUMER RIGHTS

Delivery estimates are provided in good faith.

Nothing in this Shipping Policy excludes, restricts, or limits mandatory consumer rights relating to delivery, cancellation, refunds, faulty goods, or other remedies under applicable UK consumer law.

Where any provision of this Shipping Policy conflicts with a mandatory statutory right, the statutory right will prevail.

1. RETURNS

Clogs Universe UK offers a 30-day return period, subject to the terms and conditions set out in our Returns & Refund Policy and without limiting any additional mandatory rights available under UK consumer law.

Because orders are processed automatically, an order cannot normally be stopped or cancelled through our fulfilment system after it has been placed.

If you no longer want the product, you may request a return after receiving it, subject to our Returns & Refund Policy and applicable statutory rights.

Our:

United States physical operation and fulfilment location;
United Kingdom fulfilment location; and
China fulfilment location

are not automatically return addresses.

Do not send products to any of these locations without first receiving return instructions from us.

To request a return, contact:

support@clogsuniverseuk.store

We will provide the appropriate return instructions and destination.

Please review our Returns & Refund Policy for complete information regarding eligibility, procedures, refunds, and statutory rights.

1. CONTACT INFORMATION

Clogs Universe UK

Company registration number:
04590040 (registered in England and Wales)

Email:
support@clogsuniverseuk.store

Phone:
+44 20 3371 2200

Website:
clogsuniverseuk.store