Contact information

CONTACT INFORMATION

Last updated: 3 October 2026

If you need assistance with an order, have a question about our products, need help with shipping or tracking, or require additional information, the Clogs Universe UK customer support team is here to help.

1. EMAIL

For enquiries regarding orders, shipping, tracking, returns, refunds, products, payments, or general information, please contact:

support@clogsuniverseuk.store

We aim to respond to email enquiries within 1–2 business days.

During periods of unusually high demand, product launches, restocks, promotions, or public holidays, response times may occasionally be longer.

1. PHONE

You can contact our customer support team by phone:

+44 20 3371 2200

1. CUSTOMER SERVICE HOURS

Monday to Saturday:
09:00 – 18:00 (UK time)

Sunday and UK public holidays:
Closed

1. RETURNS AND REFUNDS

We offer a 30-day return period for eligible products, subject to the conditions set out in our Returns & Refund Policy.

If you wish to return an item, report a faulty or damaged product, request a refund, or exercise an applicable statutory cancellation right, please contact:

support@clogsuniverseuk.store

Phone:
+44 20 3371 2200

Please include your order number and relevant details so we can assist you.

Orders are submitted to our automated processing and fulfilment system after they are placed. Because of this, once an order has entered processing, we generally cannot cancel, stop, or modify it before shipment.

If an order has already entered processing and you no longer wish to keep it, you may need to receive the order and then follow our return procedure.

This does not limit any statutory cancellation or consumer rights available under applicable UK law.

Before sending any return, please contact our customer support team to receive the appropriate return instructions and return destination.

Our United Kingdom, United States, and China fulfilment locations are not automatically return addresses.

For complete information, please review our Returns & Refund Policy.

1. SHIPPING AND TRACKING

For questions regarding order processing, dispatch, tracking, delivery updates, delayed shipments, missing parcels, or delivery problems, please contact:

support@clogsuniverseuk.store

Our current shipping options include:

Express Shipping (Royal Mail)
2–5 business days
£9.95

FREE Shipping (Royal Mail)
3–7 business days
Free

Delivery times are estimates and may be affected by fulfilment origin, carrier operations, international transit, customs processing, public holidays, weather, and other circumstances outside our reasonable control.

You may also use the tracking functionality available through our website where applicable.

1. OPERATIONS AND FULFILMENT

Clogs Universe UK maintains a physical operation in the United States and uses fulfilment locations in the United States, United Kingdom, and China.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be fulfilled and dispatched from any of these locations.

Our current operational and fulfilment locations include:

UNITED STATES — PHYSICAL OPERATION AND FULFILMENT LOCATION

30 N Gould St Ste N
Sheridan, WY 82801
United States

UNITED KINGDOM — FULFILMENT LOCATION

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

CHINA — FULFILMENT LOCATION

Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China

These locations are used for operational, logistics, and fulfilment purposes and are not automatically return addresses.

Customers must contact our customer support team before returning a product to receive the appropriate return instructions.

1. PRIVACY ENQUIRIES

For questions regarding your personal data, privacy rights, marketing preferences, or our privacy practices, please contact:

support@clogsuniverseuk.store

Personal data is handled in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

1. CONSUMER RIGHTS

Clogs Universe UK is committed to handling customer enquiries fairly and in accordance with applicable UK consumer law.

Nothing on this Contact Information page or elsewhere on our website is intended to restrict or exclude mandatory statutory rights or remedies available to consumers.

1. STORE CONTACT DETAILS

Clogs Universe UK

Company registration number:
04590040 (registered in England and Wales)

Website:
clogsuniverseuk.store

Email:
support@clogsuniverseuk.store

Phone:
+44 20 3371 2200