Privacy policy

PRIVACY POLICY

Last updated: 3 October 2026

This Privacy Policy explains how Clogs Universe UK (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you visit clogsuniverseuk.store, make a purchase, communicate with us, or otherwise use our services.

We are committed to handling personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and applicable privacy and electronic communications requirements.

1. WHO WE ARE

Clogs Universe UK

Company registration number:
04590040 (registered in England and Wales)

Website:
clogsuniverseuk.store

Email:
support@clogsuniverseuk.store

Phone:
+44 20 3371 2200

For privacy questions, requests, or complaints, please contact:

support@clogsuniverseuk.store

1. PERSONAL DATA WE COLLECT

Depending on how you interact with our website and services, we may collect:

Identity Data:

Name
Billing name
Shipping recipient name

Contact Data:

Email address
Telephone number
Billing address
Delivery address

Order and Transaction Data:

Products ordered
Order history
Order number
Transaction information
Payment status
Refund and return information
Shipping and delivery information

Technical and Device Data:

IP address
Browser type
Device type
Operating system
Cookie identifiers
Website activity
Pages and products viewed
Referral information
Approximate location derived from technical information where applicable

Customer Service and Communications Data:

Emails and messages
Customer service enquiries
Return and refund requests
Complaints
Reviews and feedback

Marketing and Advertising Data:

Marketing preferences
Subscription status
Interactions with marketing communications
Advertising interactions
Attribution and conversion information where applicable

1. PAYMENT DATA

Payments may be processed by Shopify Payments or other payment service providers made available through our checkout.

We generally do not directly store complete payment card numbers.

Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

1. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

Directly from you;
Automatically through cookies and similar technologies;
Through Shopify;
Through payment processors;
Through shipping, fulfilment, tracking, and logistics providers;
Through marketing and analytics providers where permitted; and
Through fraud prevention and security providers.

1. HOW WE USE PERSONAL DATA

We may use personal data to:

Process and fulfil orders;
Process payments;
Provide order confirmations;
Provide shipping, tracking, and delivery updates;
Deliver products;
Provide customer support;
Manage returns, refunds, complaints, and applicable cancellation requests;
Verify transactions;
Prevent fraud and abuse;
Maintain website and transaction security;
Improve our website and services;
Perform analytics;
Maintain business records;
Comply with legal, accounting, tax, and regulatory obligations;
Establish or defend legal claims;
Personalise content or advertising where permitted;
Measure advertising performance; and
Send marketing communications where permitted by law.

1. LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we may process personal data based on:

Contract — where necessary to perform our contract with you.

Legal Obligation — where necessary to comply with applicable law.

Legitimate Interests — including fraud prevention, security, business improvement, analytics, customer service, and legal claims, provided those interests are not overridden by your rights.

Consent — where you have provided consent for a specific purpose, including certain marketing, advertising, or cookie activities.

Where processing is based on consent, you may withdraw that consent at any time.

1. SHOPIFY AND PAYMENT PROCESSING

Our store is hosted and operated using Shopify.

Shopify and its service providers may process personal data in connection with commerce, checkout, payments, security, analytics, fraud prevention, and related services.

Payments may also be processed through third-party payment providers made available at checkout.

We generally do not receive or store your complete payment card number.

1. SHARING PERSONAL DATA

We may share personal data where reasonably necessary with:

Shopify and commerce providers;
Payment processors and financial institutions;
Shipping carriers;
Warehousing and fulfilment providers;
Tracking and delivery notification providers;
Customer service providers;
Email and communications providers;
Analytics providers;
Advertising and marketing platforms;
Fraud prevention and security providers;
IT and hosting providers;
Professional advisers; and
Government authorities, regulators, courts, or law enforcement where required or permitted by law.

We do not sell personal data in the ordinary meaning of selling personal information for money.

1. INTERNATIONAL OPERATIONS, FULFILMENT AND DATA TRANSFERS

Clogs Universe UK maintains a physical operation in the United States and uses an international fulfilment network.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be fulfilled from the United States, United Kingdom, or China.

Our current operational and fulfilment locations include:

UNITED STATES — PHYSICAL OPERATION AND FULFILMENT LOCATION

30 N Gould St Ste N
Sheridan, WY 82801
United States

UNITED KINGDOM — FULFILMENT LOCATION

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

CHINA — FULFILMENT LOCATION

Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China

Information reasonably necessary to fulfil and deliver an order may be provided to the relevant fulfilment, logistics, shipping, tracking, or delivery provider.

This may include:

Customer name;
Delivery address;
Telephone number;
Email address where operationally necessary;
Order information; and
Tracking information.

Personal data may therefore be transferred to or processed outside the United Kingdom, including in the United States and China.

Where required by UK data protection law, appropriate safeguards, contractual protections, or recognised international transfer mechanisms will be used.

1. ORDER TRACKING AND DELIVERY COMMUNICATIONS

Customers may receive transactional communications including:

Order confirmation;
Dispatch confirmation;
Tracking information;
Transit updates;
Carrier updates;
Out-for-delivery notifications; and
Delivery confirmation.

These communications are service-related and separate from optional promotional marketing communications.

1. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

Operate website functionality;
Maintain shopping cart and checkout functionality;
Remember preferences;
Improve performance;
Understand website usage;
Prevent fraud;
Measure advertising effectiveness; and
Support advertising and marketing where permitted.

Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.

1. ADVERTISING AND ANALYTICS

We may use analytics and advertising services to understand website usage, measure advertising performance, attribute purchases, and provide relevant advertising where permitted by law.

These technologies may involve processing information about website visits, product interactions, advertising interactions, and purchases.

Where consent is legally required for advertising or analytics technologies, we will seek that consent before using the relevant technology.

1. MARKETING COMMUNICATIONS

We may send promotional emails, SMS messages, or other direct marketing communications where permitted by applicable UK law.

You may unsubscribe at any time through the unsubscribe mechanism included in the communication or by contacting:

support@clogsuniverseuk.store

Opting out of marketing does not prevent transactional communications necessary to administer your order or customer relationship.

1. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, fraud prevention, and dispute-resolution requirements.

Certain transaction, accounting, and business records may need to be retained for up to 6 years or longer where required or permitted by law.

1. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, disclosure, or access.

However, no internet transmission or electronic storage system can guarantee absolute security.

1. PERSONAL DATA BREACHES

If a personal data breach occurs, we will assess and respond to it in accordance with applicable UK data protection law.

Where required, we will notify the Information Commissioner’s Office (“ICO”) and affected individuals within applicable legal timeframes.

1. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and exemptions, you may have the right to:

Access your personal data;
Correct inaccurate information;
Request erasure in certain circumstances;
Restrict certain processing;
Object to certain processing;
Request data portability;
Withdraw consent where processing is based on consent;
Object to direct marketing; and
Exercise applicable rights concerning automated decision-making.

To exercise your rights, contact:

support@clogsuniverseuk.store

We may need to request information reasonably necessary to verify your identity before responding to certain requests.

1. CHILDREN’S PRIVACY

Our website is intended for general e-commerce use and is not designed to knowingly collect personal data directly from children where valid parental or guardian consent would be legally required.

1. COMPLAINTS

If you have concerns about how we handle your personal data, please contact us first so we can investigate.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) where applicable.

1. THIRD-PARTY LINKS

Our website may contain links to independent third-party websites or services.

We are not responsible for their independent privacy practices and encourage you to review their privacy notices.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our business, services, technologies, service providers, operational or fulfilment arrangements, or legal obligations.

The latest version will be published at:

clogsuniverseuk.store

1. CONTACT INFORMATION

Clogs Universe UK

Company registration number:
04590040 (registered in England and Wales)

Email:
support@clogsuniverseuk.store

Phone:
+44 20 3371 2200

Website:
clogsuniverseuk.store